![]() You can send a direct message to on Twitter or contact them through the Spotif圜ares Facebook page. Unfortunately, Spotify doesn’t offer phone support, but there are several alternative methods to get assistance. If you’ve tried the previous troubleshooting steps and your Spotify issue persists, reaching out to Spotify’s support team is the next logical step. Uncheck the “ enable auto-update” box to turn off automatic updates. Go back to your Play Store or App Store, search for Spotify, and click on the overflow icon (three vertical dots on the upper right).Choose the version you prefer, then install it. Head over to Uptodown to install an older version of Spotify.Uninstall Spotify on your mobile or desktop device. ![]() Doing this ensures you won’t encounter issues as you use the app. In some cases, unforeseen errors can come with the latest app updates, which can affect app-device compatibility, thus resulting in Spotify not working properly.Īs a workaround, you may install an older version of Spotify that has already worked for you. To do this, simply go to the App or Google Play Store, then uninstall and reinstall the app. Reinstalling Spotify can also fix compatibility issues you may have missed from your previous installation. Uninstalling and reinstalling the app can reset settings you may have accidentally changed. If a pop-up window appears to confirm your action, click Clear Cache again. To delete Spotify cache on the desktop app, open Spotify, then click on your account avatar in the upper right corner. If the indicator is present, click the icon and select Update Available.This indicates that an update is available. Open the Spotify app and look for a blue dot next to the drop-down menu at the top right corner of your screen.If it says Open, you’re on the latest version.įor Desktop: Blue notification icon on Spotify desktop signifying available update Scroll down to Spotify and tap Update if available.Open the App Store and access your Apple ID settings by clicking your image in the upper right.No update option means you’re using the latest version. On the app page, tap Update if available.Open the Google Play Store and use the search bar to find Spotify.Here’s a quick guide to check for updates across different devices:įor Android: Steps on how to update the Spotify App on Android Overlooking these updates can lead to compatibility issues and recurring malfunctions.Īn outdated Spotify app could be the cause of your issues, so to resolve this, make sure your Spotify app is up to date. Update the Spotify AppĪpps receive regular updates for bug fixes and feature enhancements. If you face a firewall blocking error on any device, check out the full article to fix it. This issue can also occur for Spotify users with Windows and Mac devices who have firewalls and VPNs in place. Using firewalls and VPNs on your mobile device can lead to potential issues that can impact your Spotify experience. To stop any app from refreshing content in the background, simply toggle the slider off next to the respective app. First, open the Settings > General > Background App Refresh. Forced stopping apps on an Android device.įor iOS, the process is slightly different. Choose the specific app you want to stop and tap Force Stop. On Android, you can do this by navigating to your device’s Settings and then selecting Apps. To fix this problem, simply close all background apps you’re not using. Since Spotify tends to use up a lot of storage space, needing more device memory can prevent it from loading or functioning properly. Having numerous apps open at once can drain your device’s Random Access Memory (RAM), thus leaving no room for other processes like audio streaming. This process can effectively clear out any minor software issues that might be causing it to malfunction, often resolving launching or login problems in the process. When the app is restarted, it reloads and re-establishes connections with the Spotify servers. Restarting the Spotify app can resolve various issues by clearing temporary glitches and refreshing the application. This action temporarily disables the device’s radios before reactivating them, which can sometimes help resolve connection issues and get your Spotify working again. If you’re using cellular data, try enabling airplane mode on your smartphone for a minute or two, followed by turning it off. To begin troubleshooting, first, switch between Wi-Fi and mobile data to see if one works better than the other.Īdditionally, consider restarting your Wi-Fi router to obtain new IP addresses from the DHCP server. Check Your Internet ConnectionĪ poor internet connection might be the reason your Spotify is not working. If you’ve forgotten your password and can’t login, check out our simple guide.
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